Co-Founder and Vice President
Responsible for the management of the clinical, administrative and billing departments, Meredith oversees business development, employee relations, and contracting. Meredith graduated with her Bachelor's degree from the University of Florida with high honors in Advertising, and she later returned to obtain her Master's in Business Administration. With a multidisciplinary educational background, Meredith combines her business and management experience to ensure The Hirsh Center provides state-of-the-art patient care and service.
Since its inception in 2007, Meredith has been the catalyst in the practice's growth from one rheumatologist and four employees to five providers and over 25 staff members dedicated to the patient experience. With the launch of the second location in 2016, The Hirsh Center has expanded to provide precision joint care to Atlantis, Florida and neighboring areas. Meredith maintains community involvement by participating in a multitude of professional organizations where she shares her journey with others and provides insight on how to establish a successful medical practice. Her innovation and vision motivate The Hirsh Center staff to achieve their own professional and personal goals within the practice.
- University of Florida College of Journalism, Senior Advertising Campaign’s class, company client project, 2013 to 2014
- “Performance Evaluations: When and How to Discipline or Terminate,” Florida Society of Rheumatology, July 2016
- “Staffing for Efficiency,” Florida Society of Rheumatology, June 2017
- “Story of an Entrepreneur,” Saint Andrew’s High School, April 2018
- “Story of an Entrepreneur,” University of Florida Professional MBA, June 2018
- “How Does Your Compensation Add Up?” Florida Society of Rheumatology, July 2018
- “Utilizing Non-Physician Providers Effectively,” Palm Beach County Medical Society, October 2018
- “Performance Evaluations: When and How to Discipline or Terminate,” American College of Rheumatology, October 2018
- Florida Atlantic University, College of Business Executive Education Adjunct Professor, 2018 to present
- Florida Society of Rheumatology, faculty member, 2016 to present
Meredith presenting on “Utilizing non-Physician Providers Effectively” for the Palm Beach County Medical Society’s Health Care Connection Series.
Administrative Operations Manager
Born and raised in Delray Beach, Carrie joined the Hirsh Center team in 2010. With a bachelor’s degree in Hospitality Management from the University of Florida, Carrie has applied her customer service background to transform the front desk operations of the practice. Before entering the medical field, Carrie worked at The Breakers and The Marriott Hotel where she gained invaluable client experiences and honed her customer service expertise. By completing medical billing coursework, Carrie began her career infusing hospitality and healthcare to provide top-notch patient service.
Carrie was promoted to Front Office Manager in 2013 to oversee administrative operations and train front office staff to uphold The Hirsh Center’s professional standards in all interactions. She successfully implemented numerous policies and procedures to prioritize the patient experience and keep the practice running smoothly. Carrie took on the role of Administrative Operations Manager in October 2018, merging her role of Front Office Manager with Marketing and Human Resources Management.
Billing Administrative Manager
Born in Queens, New York, Susan moved with her family to Lantana, Florida in 1989. With a passion for healthcare, Susan decided to study medical billing and coding and now has over 20 years’ experience in the medical billing field. Before joining The Hirsh Center as a Billing Specialist in 2013, Susan worked in Hematology and Oncology for 6 years, moving up to become the Billing Manager for a small practice in Boynton Beach. Since joining The Hirsh Center, Susan’s dedication and strong work ethic have led to multiple promotions, most recently to Billing Administrative Manager in 2018.
With a wealth of billing experience, Susan provides solid direction and comprehensive knowledge to our billing team. She directly supervises three team members to ensure accuracy and efficiency in insurance verification, data entry, collections, reimbursement and denial management. Susan is a member of The Hirsh Center’s leadership team which helps provide direction and support to our entire work family. Susan’s expertise and guidance have propelled The Hirsh Center to sore beyond industry-standard benchmarks.
Clinical Operations Manager
With over ten years of medical experience, including orthopedics, home health care, and physical therapy, Shelli joined the Hirsh Center Team in 2015. Shelli worked for over ten years as an Analyst and Operations Manager for AT&T. A native of Oklahoma, Shelli earned both of her associates’ degrees in Radiologic Sciences and Business Management from Tulsa Junior College.
In 2018, Shelli transitioned from Clinical Manager to Clinical Operations Manager. In this expanded role, Shelli oversees patient flow and process improvement, continuously evaluating the quality of service provided and identifying ways to increase efficiency. Her role is also responsible for overseeing activities related to inventory control and managing effective and efficient vendor initiatives that forge long-term relationships. Shelli has improved the clinical staff training process and successfully launched the durable medical equipment initiative and infusion suite. By creating and tracking clinical team goals, Shelli endeavors to create a positive experience for each Hirsh Center patient.